Santos 350ml Artisanal Ceramic Coffee Mug

ART GUIDELINES
​Artwork should be emailed directly to our account manager or alternatively to sales@shpromotions.com.au

Please include your company name and order number in the subject line. If there are no issues with your order we will send you an artwork approval within 24 hours.

Acceptable artwork: ​Artwork must be supplied electronically. Line art – vectored art files – EPS, PDF or AI – with fonts outlined (converted to paths/curves). All spot blacks need to be converted to 100% process black. We prefer artwork emailed to us to size for all decoration options, with Pantone® colours included where applicable. Note, if artwork is not sent to size/scale (or with sizing instructions) we will always change to utilise maximum print area available (in scale).

​Art Charges: ​$60 per hour for any art creation, rebuilding or clean up. Contact your account manager for approx price.

Changes to artwork: ​$20 per amendment. This charge is applicable when design changes are requested after Scotland & Harrisson has supplied artwork proofs for approval. Charge is for each additional proof and enforced at our discretion. Final artwork must always be sited and approved prior to production.

​Software Used: ​Adobe Illustrator, Corel Draw.

Logo Size: ​If same logo/design is required in multiple sizes on a product they must be treated as multiple designs and appropriate set up charges will apply.

Logo Colours: ​Any 4CP Digital/Standard Label items are digitally printed in CMYK. If Pantone® ​ colour matching is important we require you to provide specific Pantone® ​ colours, and we will produce closest CMYK colour match possible. Please note, perfect colour match is not possible when matching Pantone® ​ colours to CMYK but closest match possible will always be supplied. Due to printing methods used on full colour printed items we cannot guarantee colour matches or colour consistency. Variations can occur within an order and from order to order.

4 Colour Process Sublimation: ​Exact colour matching is not always possible with this method. Colours may vary within the run.

FREIGHT
Scotland & Harrisson offers road freight:

Split Delivery: Additional surcharge per consignment

Remote Area: Additional surcharge of total order value ex GST, including other surcharges

Repacking & Logistic Work: Will be charged at an hourly rate, we will quote as requested.

Multiple Consignments: Multiple orders for products may not automatically be consigned together unless requested.

For critical orders we reserve the right to ship via the carrier of our choice at customers expense in order to meet the customers eta. We reserve the right to freight charges will be invoiced to the customer in supplemental invoice 7-60 days after the shipment.

Tracking Shipments: Refer copy of invoice that was emailed for tracking information. Insurance on goods in transit is at your risk. Please ensure you have good in transit coverage. Whilst every effort is made to ensure goods reach you by your designated date, Scotland & Harrisson can take no responsibility for circumstances beyond your control.

PRICING
All pricing in AUD plus GST. Pricing subject to change without notice. Price changes enforced after 30 days.

Written quotations for quantities not listed in our pricelist are valid for 30 days and/or subject to exchange rate fluctuations.

ORDERING
All orders and amendments to be in writing. Changes are only considered accepted on return correspondence from Scotland & Harrisson, and on the basis that production has no begun.

For decorated orders confirmation of receipt of order will be sent to you. For decorated orders artwork will be sent for approval within 24 hours of artwork being received.

Production will not begin unless sign off is received for both new & repeat orders. Any delays in approving may result in a delay proportionate to the approval delay.

Ident orders cannot be cancelled once production commences, under any circumstances, including but not limited to delays caused by external factors such as shipping or customs delays or strikes.